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Tel: 01295 565565
Email: [email protected]
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Refund, Returns & Cancellation Policy

1. RETURNS POLICY

1.1 Any return of goods must be made within seven days of receipt of those goods. Any returns outside of these dates will not be accepted under any circumstances. Items returned will incur an automatic 25% re-stocking charge on the cost of the goods, unless there has been an order input or dispatch error, or there is a product fault. No refunds will be made in respect of carriage charges.

1.2 If you believe the product to have a fault, please do not return it without first contacting us to explain the problem, as a refund or part refund cannot be given unless it is fully established by the manufacturer (not Roofing Megastore Ltd) that the fault is with the product itself, and that it has not been damaged or wrongly fitted.

1.3 Products returned outside of the returns policy may be sent back to the customer and/or charged to the customer for return.

1.4 Any single item with an ex-VAT value of £250 or over is returnable at our discretion.

1.5 All items must be returned in their original packaging and sufficiently protected so as to avoid any damage. Goods being returned must be sent by secure carrier and by signed delivery to the address provided by Roofing Megastore Ltd.

1.6 Once the goods have been received in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

1.7 You will be re-credited for the costs incurred in returning any faulty goods.

1.8 Some products are made to measure and are therefore nonreturnable.

2. CANCELLATION RIGHTS PERTAINING TO CONSUMERS (NON-BUSINESS TRANSACTIONS)

2.1 As a consumer you have the legal right to cancel your order in writing within the first seven (7) days after the receipt of your goods (with the exception of any bespoke or made to order items). You do not need to give us any reason for cancelling your contract. However, you will need to notify us if you wish to cancel your contract in wiriting. Items returned will have an automatic minimum 25% restocking charge depending upon the item being returned.

2.2 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at yourown cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

2.3 If you believe an item to be faulty please do not return said item without first contacting us to explain the problem. Any full or part refund cannot be issued without first establishing, with the manufacturer of that product (and not with Roofing Megastore Ltd) that the fault lays with the product and not through the incorrect use of that product. Goods returned outside of the seven day period may be sent back to the customer and no credit issued.

2.4 All items must be returned along with their original packaging and with sufficient protection to avoid damage occurring in transit. Goods must be sent by secure carrier and signed for. Please do not stick any labels on nor write directly on any product packaging.

2.5 Once you have notified us that you are cancelling your contract, and the goods have been received back at our warehouse in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 14 days of your goods being returned PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

2.6 You will be re-credited for the costs incurred in returning any faulty goods.

2.7 Returns can only be accepted if you have told us in writing that you wish to cancel and return the order, this can be done by email to [email protected] or by post.

3. CANCELLATION BY US

3.1  We reserve the right to cancel the contract between us if:

3.1.1 We have insufficient stock to deliver the goods you have ordered;

3.1.2 We do not deliver to your area; or

3.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

3.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

    Feefo Reviews Average Customer Rating 4.4
    • Eco roof tiles

      web site easy to use, competitive price, and delivery was as promised.

      John Morris
    • Good service

      Good prices, prompt delivery. Would use again.

      Mr D E Smith
    • Excellent!

      Excellent company,fast delivery and well priced with good quality product would definitely recommend and will be using again!thanks.

      samantha lord
    • Second to none service

      Excellent service,goods arrived well packed and in perfect condition two days after order was put in.

      Lucjan Rupniak
    • Website pretty good an easy to use, competitive pricing. Only downside was no prior info regarding delivery - luckily I was in.

      Martin Poole
    • Very good company to do business with

      Very good product and service and I would recommend roofing mega stone to anyone because they are very professional in what they do

      Raymond Telford
    • They offered and delivered a good deal with out any hassle

      Michael Palmer
    • good product easy to use web site reasonable cost

      Robin Drury
    • From the very helpful online chat to the prompt delivery Roofing Megastore gave absolutely first class service. The online chat even told me how to sa

    • You were the only company who would supply to Isle of Man. Thank you

      They were the only company who could supply to the Isle of Man . Thank you I will use you again for certain items which can be sent direct. I accept t

      David Richard
    • Great product and service

      Excellent communication , service, price and product . I will certainly buy again from Roofing Mega Store.

    • the service was good and arrived on time

      Joseph Butler
    • good company.

      very easy to cut and fix very good service would use again. good company.

      Colin Clarke
    • Great service, everything arrived on time. Will be using again for more material in the near future.

      Richard Hopkinson
    • Efficient.

      Helpful conversation on the phone and a quick service.

    • Polycarbonate sheet

      Excellent service price delivery and product.Easy to use website.

      lucjan rupniak
    • great

      Great, used the cut to size option. Easy to use and delivered promptly.

    • Good service and great product.

      Peter Betts
    • prompt well organised service and delivery. Reasonable price

      Hywel Lambert
    • Fair price and prompt delivery. Happy customer!

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