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Refund, Returns & Cancellation Policy

1. CANCELLATION & RETURNS RIGHTS (BUSINESS TRANSACTIONS)

1.1 Any return of goods must be made within seven days of receipt of those goods. Any returns outside of these dates will not be accepted under any circumstances. Items returned will incur a re-stocking charge on the cost of the goods, unless there is a product fault. No refunds will be made in respect of carriage charges.

1.2 If you believe the product to have a fault, please do not return it without first contacting us to explain the problem, as a refund or part refund cannot be given unless it is fully established by the manufacturer (not Roofing Megastore Ltd) that the fault is with the product itself and that it has not been damaged or wrongly fitted.

1.3 Products returned outside of the returns policy may be sent back to the customer and/or charged to the customer for return.

1.4 Any single item with an ex-VAT value of £250 or over is returnable at our discretion.

1.5 All items must be returned in their original packaging and sufficiently protected so as to avoid any damage. Goods being returned must be sent by secure carrier and by signed delivery to the address provided by Roofing Megastore Ltd.

1.6 Once the goods have been received in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

1.7 You will be re-credited for the costs incurred in returning any faulty goods.

1.8 Some products are made to order and are therefore nonreturnable.

1.9 To avoid any delays or unexpected charges, we urge that every customer reviews their order confirmation email as soon as received and let us know of any problems.

2. CANCELLATION & RETURNS RIGHTS PERTAINING TO CONSUMERS (NON-BUSINESS TRANSACTIONS)

2.1 As a consumer you have the legal right to cancel your order unless the items you wish to cancel are made to order or cut to size. To cancel your order we will need to be notified in writing within the first fourteen (14) days after the receipt of your goods (with the exception of any bespoke or made to order items). You do not need to give us any reason for cancelling your contract. However, you will need to notify us if you wish to cancel your contract in writing. Items returned may not be refunded in full if the goods have been damaged, incorrectly stored or their value has been in any way diminished unless there is a product fault.

2.2 If you have received the goods before you cancel your contract then you must send the goods back to an address specified at the time of cancelling at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at an address specified at the time of cancelling at your own cost and risk as soon as possible.

2.3 If you believe an item to be faulty please do not return said item without first contacting us to explain the problem. Any full or part refund cannot be issued without first establishing, with the manufacturer of that product (and not with Roofing Megastore Ltd), that the fault lays with the product and not through the incorrect use of that product. Goods returned outside of the fourteen (14) day period may be sent back to the customer and no credit issued.

2.4 All items must be returned along with their original packaging and with sufficient protection to avoid damage occurring in transit. Goods must be sent by secure carrier and signed for to the address provided at the time of cancelling. Please do not stick any labels on nor write directly on any product packaging.

2.5 Once you have notified us that you are cancelling your contract, and the goods have been received back at our warehouse in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 14 days of your goods being returned PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

2.6 You will be re-credited for the costs incurred in returning any faulty goods.

2.7 Returns can only be accepted if you have told us in writing that you wish to cancel and return the order, this can be done by email to [email protected] or by post.

2.8 Some products are made to measure/cut to size and are therefore nonreturnable.

2.9 To avoid any delays or unexpected charges, we urge that every customer reviews their order confirmation email as soon as received and let us know of any problems.

3. CANCELLATION BY US

3.1  We reserve the right to cancel the contract between us if:

3.1.1 We have insufficient stock to deliver the goods you have ordered;

3.1.2 We do not deliver to your area; or

3.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

3.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum, minus any administration fees, deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

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