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Email: [email protected]
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Refund, Returns & Cancellation Policy

1. RETURNS POLICY

1.1 Any return of goods must be made within seven days of receipt of those goods. Any returns outside of these dates will not be accepted under any circumstances. Items returned will incur an automatic 25% re-stocking charge on the cost of the goods, unless there has been an order input or dispatch error, or there is a product fault. No refunds will be made in respect of carriage charges.

1.2 If you believe the product to have a fault, please do not return it without first contacting us to explain the problem, as a refund or part refund cannot be given unless it is fully established by the manufacturer (not Roofing Megastore Ltd) that the fault is with the product itself, and that it has not been damaged or wrongly fitted.

1.3 Products returned outside of the returns policy may be sent back to the customer and/or charged to the customer for return.

1.4 Any single item with an ex-VAT value of £250 or over is returnable at our discretion.

1.5 All items must be returned in their original packaging and sufficiently protected so as to avoid any damage. Goods being returned must be sent by secure carrier and by signed delivery to the address provided by Roofing Megastore Ltd.

1.6 Once the goods have been received in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

1.7 You will be re-credited for the costs incurred in returning any faulty goods.

1.8 Some products are made to measure and are therefore nonreturnable.

2. CANCELLATION RIGHTS PERTAINING TO CONSUMERS (NON-BUSINESS TRANSACTIONS)

2.1 As a consumer you have the legal right to cancel your order in writing within the first seven (7) days after the receipt of your goods (with the exception of any bespoke or made to order items). You do not need to give us any reason for cancelling your contract. However, you will need to notify us if you wish to cancel your contract in wiriting. Items returned will have an automatic minimum 25% restocking charge depending upon the item being returned.

2.2 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at yourown cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

2.3 If you believe an item to be faulty please do not return said item without first contacting us to explain the problem. Any full or part refund cannot be issued without first establishing, with the manufacturer of that product (and not with Roofing Megastore Ltd) that the fault lays with the product and not through the incorrect use of that product. Goods returned outside of the seven day period may be sent back to the customer and no credit issued.

2.4 All items must be returned along with their original packaging and with sufficient protection to avoid damage occurring in transit. Goods must be sent by secure carrier and signed for. Please do not stick any labels on nor write directly on any product packaging.

2.5 Once you have notified us that you are cancelling your contract, and the goods have been received back at our warehouse in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 14 days of your goods being returned PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

2.6 You will be re-credited for the costs incurred in returning any faulty goods.

2.7 Returns can only be accepted if you have told us in writing that you wish to cancel and return the order, this can be done by email to [email protected] or by post.

3. CANCELLATION BY US

3.1  We reserve the right to cancel the contract between us if:

3.1.1 We have insufficient stock to deliver the goods you have ordered;

3.1.2 We do not deliver to your area; or

3.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

3.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

    Feefo Reviews Average Customer Rating 4.4
    • Excellent, I will be using them again.

      Very easy to use website with a great price product. Delivery was a bit slow at 10 days. Delivery driver was very good and called before coming.

    • Great service, phoned up and they were able to help me choose the right sheet for my project.

      Dave Hardy
    • great products, great prices and great people

      Greg Matthews
    • 10 out of 10

      This is the 10th time i have used Roofing Megastore and I have to say they are brilliant. Using the website is easy, you get a confirmation email and

      Jordan Reed
    • best prices, best service, fastest delivery

      Great service. Helped me figure out everything I need including all of the glazing bars and fixings. Products delivered the next day and they are also

      Wayne Williams
    • Quick service at very cheap prices

      Brilliant service great priced

    • Enquired about Tapco tiles - informed about Easy slate tiles (wanted black colour). Purchased the easy slate. When we received them they were misshape

      Diana Sonnex
    • Great service

      We found the website easy to use and after placing the order were kept informed of delivery date and time. The delivery man was very friendly and help

    • A pleasure to do business with Roofing Megastore

      From placing my order to receiving the roof tiles all was to my satisfaction and the tiles look authentic

      Alex
    • Pleasure doing business

      Transaction was easy; delivered on time ; well packaged; product as described

    • Excellent easy service

      Arrived exactly when they said it would

      Neil Williams
    • Great products delivered on time at a really good price.

      Ian Laundy
    • Very good service and delivery will use again if I need any roofing products

      Ricky Trowell
    • Excellent service goods actually arrive the day before they were due. Great price can recommend.

      Anthony Clarke
    • Quality service and quality products

      Very helpful service ordered my polycarbonate sheets over the weekend and was very happy to receive them in only 2 days, it even came with extra tape

      Alice Parkland
    • Above and beyond!

      Fantastic service! Asked if I could get my roofing sheets next day and Roofing Megastore managed to deliver with no extra charge

      Terry
    • Great service great product great value for money.

    • Good value, efficient service, easy to shop, prompt delivery

      Great product, good value, good service, delivered on time, efficient and effective. Helpful advisory service and video tutorial

    • Most helpful, both in service and delivery. Will use Roofing Megastore again in 15 years when the guarantee runs out.

    • Good service

      Very helpful staff with good knowledge of the products. Excellent website and when the delivery guy messed up they sorted it out straight away for me.

      Steve Coleman
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