Special Delivery Information
We have a dedicated page with regularly updated information on how the ongoing Coronavirus pandemic may be impacting deliveries. This can be visited at www.roofingmegastore.co.uk/coronavirus.
Standard Delivery Information
We understand that ordering products online can be daunting, especially when ordering roofing materials. It is for this reason that we make our delivery processes as simple as possible for you. We are also readily available online and by telephone to answer your delivery queries.
When Placing Your Order
When placing your order, you’ll see a breakdown of your delivery charge located in the cart. Note that the cost shown here is for the mainland UK only and that an additional charge may apply for deliveries to Ireland, the Scottish Highland and other areas outside of the UK mainland.
If the delivery cost seems high, please review your items. Typically you’ll find that you’ve mixed brands (i.e. ordered a Coroline Bitumen Roofing Sheet with Corrapol-BT Bitumen Roofing Sheet Fixings) and that this is the reason for multiple delivery charges. If this is the case, simply remove the incorrect items and use the search bar located at the top of our website to find the fixings or flashings from the same brand.
If you were expecting free delivery but find a delivery cost in your cart, ensure that you meet the criteria of the offer. You may, for example, find that free delivery is only available on orders over a certain value. You may also find that free delivery is only offered on certain brands (i.e. Fakro) but you’ve added other brands to your order too. You will still receive free delivery on the brand where free delivery is offered.
Note that any estimated delivery dates stated online are strictly estimated and include working days only. Whilst we will try to deliver your items within the estimated delivery time, we do not guarantee it. If you select a preferred delivery date we will aim to deliver your items on this date, but we do not guarantee it. Also be aware that orders placed after 12pm, during the weekend, and on a bank holiday will not be processed until the next working day. Please consider this when placing your order as it may delay your delivery date somewhat.
Before placing an order, we urge you to read our Terms & Conditions in full. We also urge you to read our Refunds, Returns and Cancellation Policy. It is your responsibility to read these and you agree to them when placing an order with Roofing Megastore.
If you have any questions before placing your order, you can contact our sales team by calling 01295 565 565.
After You’ve Placed Your Order
Once you’ve placed your order you will receive an immediate order confirmation email. This confirms the items you’ve ordered, how much you’ve been charged, the delivery address, and your order number. To avoid any delays or unexpected charges, we urge that every customer reviews their order confirmation email as soon as possible. This is particularly if you placed your order by telephone, to ensure we have interpreted your order correctly. Should you discover an error, such as an incorrect product or wrong delivery address, we ask that you call us on 01295 565 565 to correct this.
A short while after receiving your order confirmation you will receive a separate email confirming the planned delivery date. Unfortunately, we can only provide a date of delivery and are not able to confirm the time delivery will be attempted. Therefore, we ask that you ensure somebody is able to accept and sign for the product throughout the stated delivery date. We also urge you not to employ anybody to fit the products before they have been delivered and checked.
Before Your Delivery Date
We use various carriers in order to provide fast and cost effective delivery across the UK. Therefore, delivery may vary at times but we always aim to ensure it is prompt and hassle-free. There are, however, a few things we ask you to consider before the delivery date to ensure there are no unnecessary delays or additional charges.
Firstly, please ensure you make us aware of any restricted access in advance. You’re able to do this when placing your order by filling out the ‘Special Instructions’ box on the checkout page or by calling our team on 01295 565 565. Note that we consider restricted access to be the following:
▪ Double yellow lines
▪ A red route
▪ Narrow lanes
▪ Width restricted roads
▪ Low bridges
▪ Steep hills
Once we have been made aware of any restricted access, we will inform our carrier. Should it be necessary to contact you, a member of our team will attempt to call and/or email you using the details provided when you placed your order.
If your property is difficult to find, we ask that you provide guidance where possible. You’re able to do this by filling out the ‘Special Instructions’ box on the checkout page or emailing instructions to firstname.lastname@example.org. We will then pass this on to our carrier, who will try their best to locate and successfully delivery your items.
Please note that we do not offer any offloading facilities as standard, as outlined in point 10.7 of our terms and conditions. Therefore, we assume that you are able to accept the goods being delivered. This includes, on large and heavier items, having the ability or willingness to manually offload the goods, or having mechanical offloading facilities. If you require special assistance or need mechanical offloading facilities, you must inform us before immediately after placing your order and an additional charge may apply.
Lastly, we remind you to ensure that somebody is at the delivery address on the planned delivery date. All our deliveries require signatures, therefore meaning that our carrier will not leave the items if they can not be signed for. If you do require the items to be left in a safe location or left at an adjoining building, please confirm this with us by emailing email@example.com.
On the Day of Your Delivery
On the date of delivery, we ask that you ensure somebody is at the delivery address and able to sign for your items throughout the day. We also urge all customers to thoroughly check their items before signing for them, ensuring that all the expected items have arrived and none are damaged.
Should you find any items are damaged, please do not accept them. If you find that some items are missing or discover that items are damaged at a later point, please contact us within 48 hours of delivery by emailing firstname.lastname@example.org or calling 01295 565 565. Any delay to inform us of missing or damaged items will reduce the likelihood of us being able to provide a replacement, so please do not delay.
If you’ve placed an order where items may come from different depots, you may have multiple delivery dates. We will notify you when each of these items have been dispatched, therefore making you aware of when to expect them to be delivered. If you’ve not been provided with a planned delivery date for all or some of your items, please email email@example.com or call 01295 565 565.
Checking Your Delivery Status
If you would like to check the status of your delivery, you can call our team on 01295 565 565. Note that you will require your order number as well as confirmation of the name and address on your order. Our team may not disclose any information without this information. Also note that updates on the status of your delivery will not be provided via the online live chat.