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Frequently Asked Questions

Frequently Asked Questions
Need help? We might already have the answers to all your questions! Check out our frequently asked questions below!

How Can I Contact You?

Our award-winning customer service team are on hand from Mon – Fri. They can be reached through our online live chat, by emailing, or by calling 01295 565 565.

Do You Have a Store or Showroom?

To keep our prices competitive and offer the greatest range of products, our items are only available to view and purchase online. However, if you would like more information about a certain product, please contact our friendly and knowledgeable team who will be more than happy to help.

Where Can I View Your Reviews?

You can view thousands of independent and genuine reviews from our customers on Feefo. Each customer is invited by Feefo to leave feedback a few weeks after shopping with us.

When Will I Receive a Response to my Enquiry?

Our customer service team aims to respond to all email enquiries as soon as possible. We do often receive a high influx of phone calls and emails, but try our very best to respond to and help our customers as quickly and efficiently as we can.


How Much Does Delivery Cost?

The cost of delivery is dependent upon the items ordered and your location. You’ll see a clear breakdown of your delivery charge in your shopping basket, although please note that the prices shown are for UK mainland only and don’t include any equipment such as a tail-lift. If you’re located in Northern Ireland, the Scottish Highlands or any Islands please contact us.

How Long Does Delivery Take?

You’ll find an estimated delivery time on most product pages below the ‘Add to Basket’ button. Whilst we do aim to deliver your items within this timeframe, it is not guaranteed and delivery may take longer if you’re located in Northern Ireland, the Scottish Highlands, or any other Islands. We’ll always keep you up to date on the status of your order and inform you of all delivery updates.

When Will I Receive a Delivery Date?

All planned delivery dates are provided by email, so ensure you keep an eye on both your inbox and spam folder. We aim to provide you with a planned delivery date as soon as possible, however the time at which you receive this is dependent upon the estimated delivery timeframe of the items ordered. This means it could be within a couple of days or a few weeks

Can I Rearrange My Delivery?

If you’ve received a delivery date that isn’t suitable for you, please contact us as soon as possible. We will try to rearrange your delivery for a more convenient date, although this may not be possible if your items have already left our depot or are enroute to your address.

Do You Deliver on Weekends?

All deliveries take place between Mon - Fri, excluding Bank Holidays. This helps to keep our delivery costs low and ensures our team is always available to help on the rare occasion you experience issues with your delivery. Please consider this when ordering your items as all estimated delivery times account for working days only.

Will I Need to Sign for My Delivery?

As this can be dependent upon our courier partners, we ask that somebody is at home to check and accept your delivery. If there is nobody available to accept the order, please contact us as soon as possible to discuss a safe place to leave your items.

Will I Receive Multiple Deliveries?

On occasion items may be shipped from different depots, which could result in your order arriving through separate deliveries. If this is the case, you’ll receive a planned date for each delivery by email as soon as possible.

What Should I Do If There is an Issue with my Delivery?

We make it our priority to ensure every single customer is happy and satisfied with their delivery. If there are any issues with your goods (such as missing or damaged items) upon delivery, please contact us within 48 hours after receiving your order.

Feel Free to take a look at our full Delivery Information page if your question isn't answered above. Delivery Information
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