Delivery charges are included in the shipping quote, estimator and shopping basket and are dependent on the products selected for purchase. This charge is for delivery to mainland UK (excluding the Scottish Highlands & the Islands where additional shipping charges will apply).
We make every effort to ensure orders are delivered within the lead times, however we cannot always guarantee availability from the manufacturer. Any variation to web delivery date given will be advised to you by email or telephone. If we are unable to deliver because access is not possible, we reserve the right to make a failed delivery charge.
Our delivery charges are based on the customer being available to accept the material. This includes, on heavier items, the ability to manually offload the goods, or having offloading facilities available (such as a forklift truck). Crane-off or tail-lift facilities may be available on certain orders at an additional cost.
Any order received after midday on a Friday and any order received over a weekend will be processed on a Monday. All of our estimated delivery times are based on a 5 day working week.
Roofing Megastore utilises national carriers and national pallet distribution networks as well as manufacturers own transport.
If you want delivery to anywhere other than to the mainland UK with unrestricted access, please contact us on 01295 565565 or send an email to email@example.com before you attempt to place your order. Shipping from the UK mainland would depend on the type of product ordered and the geographic location. This type of order would probably command an additional carriage charge.
We reserve the right to refuse to make a delivery if you have not informed us prior to delivery of any access restrictions.
We consider restricted access to be the following:
- If our drivers encounter double yellow lines
- A red route
- Narrow lanes
- Steep hills
- Low bridges
- Width restricted roads.
Please send an email to firstname.lastname@example.org to discuss delivery if you have restricted access.
As a result some of the goods you order may come to you direct from source resulting in your order consisting of more than one part. Some orders may be split into more than one delivery so you are not kept waiting for those items immediately available.
You will be notified each time a part of your order has been dispatched.
If we become aware of stock difficulties, which will affect delivery timescales, we will let you know by telephone or e mail, as soon as we become aware.
Accepting Your Delivery
Please check your goods thoroughly before signing for them.
If any part of your delivery is damaged or faulty please contact us by telephone on 01295 565565 or e mail email@example.com
Do not accept damaged products. Orders signed for “unchecked” will be deemed to have been received in good condition.
As soon as the order has been delivered to your requested delivery address, the risk of any damage or loss passes to you.
We, believe that hiding the transport costs in the prices of the products does not benefit the customer. Our carriage charges are based on the size and weight of your order and delivery addresses and will always be shown separately to the cost of the products.