Refund, Returns & Cancellation Policy
1. RETURNS POLICY
1.1Any return of goods must be made within seven days of receipt of those goods. Any returns outside of these dates will not be accepted under any circumstances. Items returned will incur an automatic 50% re-stocking charge on the cost of the goods, unless there has been an order input or dispatch error, or there is a product fault. No refunds will be made in respect of carriage charges.
1.2If you believe the product to have a fault, please do not return it without first contacting us to explain the problem, as a refund or part refund cannot be given unless it is fully established by the manufacturer (not Roofing Megastore Ltd) that the fault is with the product itself, and that it has not been damaged or wrongly fitted.
1.3Products returned outside of the returns policy may be sent back to the customer and/or charged to the customer for return.
1.4Any single item with an ex-VAT value of £250 or over is returnable at our discretion.
1.5All items must be returned in their original packaging and sufficiently protected so as to avoid any damage. Goods being returned must be sent by secure carrier and by signed delivery to the address provided by Roofing Megastore Ltd.
1.6Once the goods have been received in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
1.7You will be re-credited for the costs incurred in returning any faulty goods.
1.8Some Britmet Pantile 2000 products are made to measure and are therefore nonreturnable.
2. CANCELLATION RIGHTS PERTAINING TO CONSUMERS (NON-BUSINESS TRANSACTIONS)
2.1As a consumer you have the legal right to cancel your order within the first seven (7) days after the receipt of your goods (with the exception of any bespoke or made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract. Items returned will have an automatic 50% restocking charge.
2.2If you have received the goods before you cancel your contract then you must send the goods back to our contact address at yourown cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
2.3If you believe an item to be faulty please do not return said item without first contacting us to explain the problem. Any full or part refund cannot be issued without first establishing, with the manufacturer of that product (and not with Roofing Megastore Ltd) that the fault lays with the product and not through the incorrect use of that product. Goods returned outside of the seven day period may be sent back to the customer and no credit issued.
2.4All items must be returned along with their original packaging and with sufficient protection to avoid damage occurring in transit. Goods must be sent by secure carrier and signed for. Please do not stick any labels on nor write directly on any product packaging.
2.5Once you have notified us that you are cancelling your contract, and the goods have been received back at our warehouse in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 14 days of your goods being returned PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
2.6You will be re-credited for the costs incurred in returning any faulty goods.
3. CANCELLATION BY US
3.1 We reserve the right to cancel the contract between us if:
3.1.1We have insufficient stock to deliver the goods you have ordered;
3.1.2We do not deliver to your area; or
3.1.3One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
3.2If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.