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Coronavirus (COVID-19) Information

Last Updated on the 29th July 2020

Due to social distancing measures requiring us to operate with a reduced team, there is the potential for delays on delivery, stock, refunds and responses at the moment. Whilst we are beginning to return to normal, we must prioritise the safety of our colleagues and customers in the meantime.

Please see below for further information on how COVID-19 is impacting our delivery times, stock levels, refunds process, and customer service. This will be regularly updated to reflect the current situation.

Impact on Delivery Times 

Due to safety measures being introduced at our depots, there is potential delays on the delivery of a few products at this time.  

In the vast majority of circumstances, we are updating the estimated delivery time on products pages and this will be displayed in a blue box as shown below. But please note that this may not always be up to date due to the current pace of change. 

Impact on Stock Levels

Due to safety measures being introduced at manufacturing facilities, the availability of some products may change regularly. 

In the vast majority of cases, we are updating the availability of products on our website. But please note that this may not always be up to date due to the current pace of change. 

Impact on Refunds Process

Whilst we aim to process all refunds within 30 days of goods being returned, there are currently delays due to safety measures being introduced at our offices. 

If you have requested a refund, we can assure you that a member of our team will look to process it in accordance with our policy and be in touch. We simply ask that you await a response and regularly check your email inbox (including your spam).     

Impact on Customer Service  

Whilst we remain committed to providing an unrivalled level of service to all our customers, it may take longer for us to respond to enquiries due to safety measures being introduced at our offices.

If you have contacted our team via our website or email, we can assure you that a member of our team will be in touch. We simply ask that you await a response and regularly check your email inbox (including your spam).   
 

We thank you for your patience and understanding at this time.