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Coronavirus (COVID-19) Information

The safety of our customers and colleagues is paramount during these uncertain times. For the foreseeable future, therefore, we will be operating with a significantly reduced team. 

To ensure our customers are aware of the impact this may have, we will be updating this page regularly. Please find below information how orders and enquiries will be handled moving forward. 

Existing Orders

We are working tirelessly to get existing orders shipped. However, due to strains in our delivery network delivery may be delayed in some circumstances. 

Whilst our telephone lines are unavailable due to unprecedented demand, our team will be providing support through email and our online chat. We, therefore, ask that customers email orders@roofingmegastore.co.uk or use our online chat at this time. 

New Orders 

You're still able to place new orders online and these will be prioritised by our team for delivery as soon as possible.

Should you have any product-related questions, we ask that you email orders@roofingmegastore.co.uk or use our online chat at this time. 

Customer Service

Our telephone lines are currently unavailable due to unprecedented demand. However, our team will respond to enquries made by email or live chat as quickly as possible. We, therefore, ask that customers email orders@roofingmegastore.co.uk or use our online chat at this time. 

Deliveries

Some couriers are introducing precautions to minimise person-to-person contact at the point of delivery. At this stage, we simply ask that customers follow the NHS's advice to minimise the spread of this virus. If you would like to postpone delivery due to you being a high-risk individual or have the package left in a safe location, please email orders@roofingmegastore.co.uk. 

Further Updates 

As a rapidly developing situation, we will continue to update this page with information on how Coronavirus (COVID-19) is impacting our service. We will also make contact with customers via telephone or email when appropriate and possible.

In the meantime, we ask that customers take care and follow the Government's advice. 

Many thanks, Roofing Megastore Team.